TrackSyte® Privacy Policy

Effective Date: 01/09/2025

Tracksyte.com is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website.

By using Tracksyte.com, you agree to the terms of this Privacy Policy.

1. Information We May Collect

We may collect and process the following types of information:

• Personal Information you provide – such as your name, email address, and any other details you submit via contact forms or account registration.
• Technical Information – including your IP address, browser type, operating system, referral source, and browsing behaviour on our site.
• Cookies and Tracking Data – to improve website performance, understand user behaviour, and deliver a better experience.

2. How We Use Your Information

We may use the information we collect for:

• Providing and maintaining our website and services
• Responding to enquiries and customer support requests
• Improving website functionality and user experience
• Sending updates, newsletters, or marketing communications (where you have consented)
• Complying with legal obligations

3. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyse site usage
• Enhance security

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

4. Legal Basis for Processing

Under the UK GDPR, we rely on one or more of the following legal bases to process your personal data:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Our legitimate interests (such as website improvement and analytics)

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Service providers who support website operations (e.g. hosting, analytics, IT support)
• Regulatory bodies or authorities where required by law
• Business partners in the event of a merger, acquisition, or sale of assets

6. Data Storage and Security

We take appropriate measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your information may be stored and processed outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (“right to be forgotten”)
• Restrict or object to processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: support@tracksyte.com
Address: Pool Innovation Centre, Trevenson Rd, Pool, Redruth, TR15 3PL, United Kingdom